PK99 Privacy Policy — How We Protect Your Data

01 Introduction

PK99 ("pk99", "we", "us", "our") operates the gaming platform available at pk99.pw. We are committed to protecting the privacy and security of everyone who registers and plays on our platform. This Privacy Policy explains how we collect, use, store and protect personal information in connection with your pk99 account and your use of our services.

This policy applies to all players accessing pk99 from Pakistan. By creating a pk99 account and using our services — which include slots, fish games, bingo, sports betting on cricket, PSL, football and esports, and all related platform features — you acknowledge that you have read and understood this Privacy Policy.

We encourage you to read through this page fully. If anything is unclear, or if you have questions about how your data is handled, our support team is available 24/7 to help.

02 Data We Collect

The type of personal data pk99 collects depends on how you interact with the platform. Here is a clear breakdown of what we may hold about you:

We only collect data that is necessary for the purposes listed above. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions or health information.

03 How We Collect Your Data

PK99 collects personal information through a number of channels:

• Registration: When you create a pk99 account, you provide your name, email address, mobile number and date of birth directly.
• Account use: As you play games, place sports bets, make PKR deposits or request withdrawals, data about those activities is recorded automatically.
• Verification: If we request identity documents as part of our Know Your Customer (KYC) process, you upload those documents directly through the platform.
• Device and browser data: Your device, browser, IP address and connection details are recorded automatically when you visit pk99.pw or use our app.
• Cookies and tracking technologies: Cookies and similar tools collect data about how you navigate the platform. See Section 7 for full details.
• Support interactions: When you contact pk99 support via live chat or email, the conversation is recorded for quality and security purposes.

04 How We Use Your Data

PK99 uses the personal data we hold about you for clearly defined purposes. We do not use your data for anything beyond what is listed here without obtaining your explicit consent first.

• Account management: Creating, maintaining and securing your pk99 account, including password resets and security notifications.
• Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast or bank transfer, and processing withdrawal requests to your registered payment method.
• Identity verification: Confirming that you are who you say you are, that you meet the 18+ age requirement, and that your payment methods belong to you.
• Fraud prevention and security: Detecting and preventing fraudulent activity, account takeovers, money laundering and bonus abuse.
• Responsible gaming: Monitoring play patterns to support our responsible gaming tools such as deposit limits, session reminders and self-exclusion.
• Customer support: Responding to your queries, resolving disputes and improving our support service.
• Platform improvement: Analysing how players use pk99 so we can make the experience better — faster loading, better game selection, smoother cashier flow.
• Promotions and communications: Sending you relevant bonus offers, PSL season promotions and platform updates. You can opt out at any time from your account settings.

05 Sharing Your Data

PK99 does not sell or rent your personal data. We share data only where it is strictly necessary to operate the platform, and only with trusted parties who are contractually required to handle it securely.

The categories of third parties we may share limited data with include:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive only the transaction data needed to process your deposit or withdrawal. They operate under their own privacy policies.
• Identity verification providers: Where third-party KYC or document verification services are used, the minimum necessary data is shared to complete the check.
• Game providers: Third-party game studios whose titles appear in the pk99 game lobby may receive anonymised gameplay session data for technical and fairness purposes.
• Technology and hosting providers: Companies that provide our server infrastructure, security services and platform software may process data as part of service delivery. They operate under strict data processing agreements.
• Legal and regulatory requirements: Where we are legally required to disclose information — for example in response to a valid court order — we will comply. We will notify you where legally permitted to do so.

06 Payment Data & PKR Transactions

All deposits and withdrawals at pk99 are processed in Pakistani Rupees (PKR). When you make a payment using JazzCash, Easypaisa, Raast, bank transfer or a debit card, the actual payment is handled by the respective payment provider — not stored in full by pk99.

What pk99 retains about your transactions:

• The payment method type you used (e.g. JazzCash, Easypaisa)
• The PKR amount deposited or withdrawn
• The date, time and transaction reference number
• Whether the transaction was successful, pending or failed

PK99 does not store your full JazzCash mobile number PIN, Easypaisa wallet password, bank account full details or debit card number. These are handled exclusively by the payment provider's own secure systems.

Transaction records are retained in accordance with our data retention policy (see Section 8) and may be required for fraud prevention, withdrawal verification and account dispute resolution.

07 Cookies & Tracking Technologies

PK99 uses cookies and similar technologies on pk99.pw and in our mobile app to provide a functioning, personalised and secure experience. Here is what we use and why:

• Essential cookies: Required for the platform to function. These keep you logged into your account, maintain your session securely, and ensure the cashier works correctly. These cannot be disabled.
• Preference cookies: Remember your settings such as language preference, display options and notification choices so you do not have to reset them each visit.
• Analytics cookies: Help us understand how players navigate pk99 — which games are most popular, where players encounter issues, how long sessions last. This data is aggregated and anonymised.
• Security cookies: Help detect and prevent fraudulent login attempts and suspicious account activity.

PK99 does not use third-party advertising cookies or tracking pixels that follow you across other websites. Our cookies are scoped to pk99.pw only.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform.

08 Data Retention

PK99 retains your personal data for as long as your account is active and for a reasonable period afterwards. Specific retention periods vary by data category:

• Account data (name, email, contact details): Retained for the duration of your account and for up to 5 years after account closure, to allow for dispute resolution and legal compliance.
• Transaction records: PKR deposit and withdrawal records are retained for up to 7 years in line with standard financial record-keeping practices.
• Identity verification documents: Retained for the period required to fulfil verification purposes and for up to 5 years after account closure.
• Support communications: Chat and email records are retained for up to 2 years from the date of the interaction.
• Technical and usage data: Typically anonymised or deleted within 12 months of collection.

After the applicable retention period, data is securely deleted or anonymised so it can no longer be linked to you personally. If you request account deletion, we will action your request and delete personal data that is no longer required, while retaining records we are obliged to keep for legal or security purposes.

09 Your Rights Over Your Data

You have meaningful rights over the personal data pk99 holds about you. We take these seriously and will respond to requests promptly — typically within 14 days.

• Right to access: You can request a copy of all personal data pk99 holds about you, including your account details, transaction history and any verification documents we have on file.
• Right to correction: If any of the information we hold is inaccurate or out of date, you can ask us to correct it. You can also update basic account details directly from your account settings.
• Right to deletion: You can request that we delete your personal data. We will action this request where we are not legally required to retain the data. Note that we may need to keep certain financial records regardless.
• Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances — for example, if you dispute the accuracy of the data we hold.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional emails — you can withdraw that consent at any time from your account settings or by contacting support.
• Right to data portability: You can request your data in a structured, commonly used format so you can transfer it if you wish.

To exercise any of these rights, contact our support team. We will verify your identity before processing any request to ensure your data is not disclosed to someone impersonating you.

10 Security Measures

PK99 takes the security of your personal data seriously. We have put in place a range of technical and operational measures to protect your information from unauthorised access, alteration, disclosure or destruction.

• Encryption: Data transmitted between your device and pk99.pw is protected using TLS (Transport Layer Security) encryption. Data stored on our servers is encrypted at rest.
• Access controls: Access to personal data is restricted to pk99 staff who need it to perform their roles. All access is logged and audited.
• Two-factor authentication: PK99 supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling this feature for added security.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate fraud, account takeover or bonus abuse.
• Regular security reviews: Our platform and infrastructure undergo regular security assessments to identify and address potential vulnerabilities.

Despite these measures, no online platform can guarantee 100% security. You also play an important role in keeping your account safe. Use a strong, unique password for your pk99 account and never share your login credentials with anyone.

11 Minors & Age Restriction

PK99 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account or use any pk99 service.

During registration, all players are required to confirm they are at least 18 years of age. PK99 may request proof of age at any point as part of our verification process. Any account found to belong to a person under 18 will be closed immediately and any balance held in that account dealt with in accordance with our Terms and Conditions.

If you believe a minor has registered an account at pk99, please contact our support team immediately so we can investigate and take appropriate action.

12 Updates to This Policy

PK99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in legal requirements. When we make significant updates, we will notify registered players by email or via an on-screen notification when you next log in.

The updated policy will take effect from the date it is published on this page. The "Last updated" date at the top of the table of contents will reflect the most recent revision. We recommend checking this page periodically to stay informed of how your data is being handled.

Your continued use of pk99 after an updated Privacy Policy is published constitutes your acceptance of the changes. If you do not agree with an updated policy, you may request account closure by contacting our support team.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way pk99 handles your personal data, please get in touch with our support team. We are available around the clock and will do our best to respond to privacy-related queries within 48 hours.

You can also visit our FAQ page for answers to the most common questions about accounts, payments and data at pk99.